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Frequently Asked Questions

Am I eligible for assistance?

If you are a full-time serving member of the Royal Australian Navy (or Reservist on Continuous Full Time Service) who is experiencing financial difficulty you may be eligible for assistance.

How do I apply for assistance?

Refer to the Need Help? section of the website.

Can I refer someone I know who needs help?

Yes. We encourage friends, colleagues and family to contact us if you know a Navy family in need. Contact Us for more details.

What sort of assistance is available?

Keeping Watch provides assistance to serving members of the Royal Australian Navy and their families who are suffering hardship, normally through non-refundable grants. The amount of assistance will be determined on a case by case basis and is at the discretion of the Keeping Watch Grants Committee. For further information, refer to the Need Help? section of the website or Contact Us for more details.

If I receive assistance will it be confidential?

Yes. All applications will be treated within strict privacy guidelines as per the Australian Privacy Act.

If I have received assistance from other trusts or organisations can I still apply?

Each case will be considered on its merits. In some instances you may not be eligible for assistance from Keeping Watch if you have received assistance from similar trusts or organisations. Please Contact Us to enquire.

How do I contact Keeping Watch?

Contact Us

Am I eligible to claim a tax deduction by donating to Keeping Watch?

Yes. The Australian Tax Office has approved Keeping Watch’s deductible gift recipient status. Donations over $2 are tax deductible.

Is it safe to use my credit card over the internet?

Yes, it is extremely safe. When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. Your credit card number is removed from our on-line server and is stored on a separate secure server.

How much of my donation goes to Navy families in need?

All of the monies collected through public donations are reserved for benevolent purposes. There are no operating and administrative overheads deducted from your donations. However, if your donation is paid via Credit Card or PayPal, a fee of approximately 1% of the donated amount plus a per transaction fee of around 0.30 cents is paid by Keeping Watch.

How long will it take to receive a Receipt for my on-line Donation?

A tax deductable receipt will be issued as part of the Credit Card payment process. A receipt will be provided to each donor as soon as the financial transaction has been successfully completed.

WHAT DO OUR NAVY FAMILIES SAY?

  • M Bult - HMAS Hobart

    When there was an unfortunate circumstance that resulted in financial hardship for a family member, Keeping Watch was eager to help out as much as possible. My divisional staff were more than accommodating to ensure that I understood the process, and between them and the Keeping Watch team I was constantly reassured that the help my family desperately needed at the time was being organised. Keeping Watch is the light at the end of the tunnel, you just need to reach out and ask for the help.

  • D Smith - Canberra

    I cannot thank Keeping Watch for helping us in our time of need. We were struggling with living expenses after a death in the family and I found out about Keeping Watch. I'm so glad I conatcted them to see how they could help. They were amazing throughout and the money could not have come at a better time. We are now moving forward positively and looking to the future. Thank you so much.

  • R James - Canberra

    I would highly recommend Keeping Watch if you need financial help and are a Navy family. We experienced an unexpected family crisis and we were struggling to meet daily living expenses and child care costs. Keeping Watch helped us through this difficult situation with a grant and offered some very valuable advise on how to deal with the loss. If you need help, contact Keeping Watch.